Terms and Conditions

Welcome to the official website of TriMark Signs, Inc., accessible at https://trimarksignworks.com/. We request that you thoroughly review these terms and conditions prior to engaging with our site. By continuing to explore or use this platform, you are consenting to abide by these usage terms and all relevant laws, which, alongside our privacy policy, define the professional relationship between you and TriMark Signs. Should you find yourself in disagreement with any segment of these terms, please refrain from using the website.

Ownership and Intellectual Property

The entire body of content featured on this website, which encompasses text, graphics, and underlying code, is protected as a collective work under United States copyright legislation and remains the exclusive property of TriMark, Inc. This collective work may also include materials used under license. While we grant permission to electronically copy or print physical portions of this site specifically for the purpose of placing an order or purchasing our products, any other use is strictly forbidden. This includes the reproduction, distribution, or transmission of site content without prior written authorization. Users are also prohibited from modifying or removing any proprietary notices from materials downloaded for personal, non-commercial use. Furthermore, all trademarks, logos, and service marks displayed on this site belong to TriMark, Inc. or their respective third-party owners. Use of these marks is prohibited without the express written consent of the rightful owner.

Artwork Submission and Technical Guidelines

We only accept PDF, AI, EPS and SVG file formats on our product pages. While our system accepts SVG, EPS, and AI files, EPS and AI formats will be automatically converted to SVG upon upload. For successful manufacturing, all final files must be flattened into a single layer and stripped of all template guidelines. We cannot accept files exceeding 100 MB. Anything over 100 MB must be compressed.

To prevent data loss or font changes during transfer, all images must be embedded and converted to text outlines. Proofs are generated directly from customer artwork. The customer is responsible for reviewing and confirming correct art before placing the order. Once order is placed, all sales are final. TriMark, Inc. cannot be held responsible for art quality.

Ordering and Transaction Processes

When placing an online order, clicking the checkout button will direct you to a confirmation page where you can proceed as a guest or a registered user. You will be required to provide billing and delivery information, choose your shipping and payment methods, and add any necessary comments before confirming the order.

Shipping, Returns, and Warranty Policies

In the event that there is damage to the product during shipping, customer must provide photos of the box prior to opening and after opening showing the damage. Once shipping damage is confirmed, TriMark, Inc. will manufacture and ship replacement parts at no cost to the customer.

TriMark, Inc. provides a limited one year warranty covering manufacturing defects in materials and craftsmanship during standard use. Under this warranty, parts are replaced at no cost, though the customer remains responsible for all shipping and handling charges. This coverage is void if the product has been misused, altered by third parties, and/or acts of God, or handled in a way that violates our instructions. We are not liable for incidental or consequential damages, and this warranty stands in place of all other expressed or implied guarantees.

Communication and Data Usage

By providing your contact information, you may receive updates from us regarding new products or special offers. We do not share your email address with external parties, and you may unsubscribe from our mailing list at any time. Similarly, you may opt out of postal mailings by contacting us with your details. Telephone contact is strictly limited to discussions regarding active orders. We also employ Google Remarketing and Analytics to serve targeted advertisements based on your behavior and demographics. These third-party vendors use cookies to show our ads across the internet. You can manage your cookie preferences through your browser settings, though disabling them will prevent you from completing an online order.

Security and Legal Obligations

We prioritize the security of your data by using industry-standard encryption for all information exchanges. Sensitive financial or health data is handled through secure servers, and we maintain physical security measures to prevent data loss or misuse. You agree to indemnify and hold TriMark Inc. and its affiliates harmless from any claims or legal fees resulting from your use of this site or your violation of these terms. This agreement is governed by the laws of the State of Kansas, and any legal matters will be handled within that jurisdiction. While we provide links to third-party sites for your convenience, we do not control or endorse their content.

TriMark Signs is the sole owner of the data collected on this site, using it primarily to improve our services and fulfill orders. We do not sell or share your information for commercial purposes. Regarding international shipments, we are not responsible for import duties, taxes, or delays and losses caused by local customs authorities. By opting into our SMS services, you agree to receive messages related to scheduling and billing, with the understanding that message and data rates may apply.

Liability Limitations

TriMark, Inc. shall not be held liable for any direct or indirect damages arising from the use or inability to use this website, the cost of acquiring substitute goods, or unauthorized access to your data. This includes losses related to profits, business interruptions, or data corruption, even if we have been informed of such possibilities. In regions where the limitation of liability for consequential damages is not permitted, our liability is restricted to the maximum extent allowed by law. For any inquiries regarding these terms, please reach out to our office at 318 S. Osage, Wichita, KS 67213, or call 316-263-2224.